Data deletion

Anyone whose data Easyalap holds can ask for it to be deleted. What happens next depends on who is asking.

If you are a shop using Easyalap

Write to privacy@easyalap.com from the email address on the account, and say you want the account deleted. We delete the shop, its team accounts, its conversations, its contacts and its stored attachments within 30 days, and confirm when it is done.

Disconnecting a channel in Settings stops new messages arriving immediately, without deleting anything. That is the faster option if you only want it to stop.

If you messaged a shop that uses Easyalap

Your conversation belongs to that shop, in the same way a paper order book would. Ask the shop directly and they can delete it. If you cannot reach them, write to privacy@easyalap.com with the channel you used and the phone number or account you messaged from, and we will find the record and remove it.

Deleting a Facebook or Instagram account, or removing Easyalap from that account, stops Meta sending us anything further. It does not by itself remove what a shop already received, which is why the request above exists.

What we cannot delete

Messages you sent over WhatsApp, Messenger or Instagram also exist at Meta, and invoices we are required to keep for tax purposes stay for as long as the law requires. Everything else goes.

How long it takes

We acknowledge a request within 5 working days and complete it within 30 days.