Terms of service

Last updated 20 September 2026

These terms apply to Easyalap, operated by Teckpal, Dhaka, Bangladesh. Using the service means accepting them.

What the service does

Easyalap answers your customers on WhatsApp, Messenger, Instagram and your website, using a language model and the stock and order data you connect. It is software that writes replies. It is not a person, and it can be wrong.

You are responsible for what it says

Replies go out under your shop's name. You are responsible for them, for the accuracy of the stock, prices and policies you give it, and for complying with the rules of the channels you connect, including Meta's. You can take over any conversation from the inbox at any time, and you can switch the agent off.

Money actions

The agent does not refund, cancel or reprice anything on its own. Those actions stop and wait for a person on your team to confirm them. Every action it takes is logged with who, what and when.

Your account

  • Keep your password and your team's passwords secret. You are responsible for what your team does.
  • Do not use the service to send unsolicited messages, or for anything unlawful.
  • We may suspend an account that is doing either, and will say why.

Plans and payment

  • The free plan includes 30 conversations a month. Paid plans are billed monthly in advance.
  • A plan changes when payment is confirmed, not when checkout starts.
  • Cancelling stops the next renewal. The plan runs to the end of the period you paid for, and then the free allowance applies.
  • We do not refund part-used months, but write to us if something went wrong and we will look at it.
  • Prices can change with 30 days' notice.

Your data

Your conversations, contacts and orders are yours. We process them to run the service, as described in the privacy policy. You can have them deleted, as described in data deletion.

Availability

We do not promise the service will be uninterrupted. It depends on Meta, on Google and on your own store being reachable, and any of those can fail. We are not liable for sales lost while it is down, and our total liability is limited to what you paid us in the three months before the claim.

Ending it

You can close your account at any time. We can end the service with 30 days' notice, and will help you export what is yours.

Contact

Write to support@easyalap.com.