Refunds and cancellation

Easyalap is a monthly subscription, billed in advance. There is nothing to ship and nothing to return, so this page is about plans and money rather than goods.

Cancelling

• Cancel from Billing in the panel, at any time, without asking us.
• Cancelling stops the next renewal. It does not stop the service.
• Your plan runs to the end of the period you already paid for.
• After that you drop to the free allowance rather than to nothing, so the agent keeps answering your first 30 conversations a month.

Refunds

• We do not refund part-used months as a matter of course, because the allowance was available to you for that period.
• We do refund in full when you were charged for something you did not get: a duplicate charge, a charge after cancelling, or a period where the service was unavailable for a sustained stretch through our fault.
• If you think one of those happened, write to support@easyalap.com with the invoice reference from your Billing page. We answer within 5 working days.

How the money comes back

A refund goes back the way it came, to the card, bKash or Nagad account that paid. We raise it with the gateway; SSLCommerz states that a refunded amount reaches the customer's account within 5 to 7 working days once initiated, and a card issuer can take longer than a mobile wallet. We cannot send a refund to a different account from the one that paid.

Failed and abandoned payments

A plan changes when the gateway confirms the money, never when checkout starts. If you abandon a checkout or a payment fails, the invoice stays unpaid and no plan changes. Nothing is owed and nothing needs undoing.

Price changes

If we change a price, you get 30 days' notice and the new price applies from your next period. You can cancel before it starts.

Contact

support@easyalap.com, or through the contact page.